Luis María Huete
Professor of Production, Technology, and Operations Management, IESE Business School, University of Navarra
J.D., University of Murcia; Ph.D., business administration, Boston University; M.B.A., IESE Business School, University of Navarra
Summary of Experience
Professor Huete's areas of specialization include customer loyalty and satisfaction management, managing the intangibles, employee loyalty and satisfaction improvement, and the creation of a high-performance workforce environment. He is the author of nine books and four videos and is a renowned speaker at conferences and industry gatherings. He was the winner of the Decision Science Institute Award for best dissertation of 1988 and regularly lectures at Harvard Business School. Professor Huete serves as senior partner at Global Praxis, an international strategic consulting firm.