Malcom
Applications Support Analyst, Boston
- What are your primary responsibilities, and what types of projects do you work on?
- I support the business by learning how teams like HR, Legal, Marketing, and Admin/Ops work, then designing and maintaining tools that streamline their processes. I build workflow automations and data-collection/reporting solutions, and help connect enterprise systems.
- How has your perception of AG evolved since you started?
- Since I started, my view of AG has shifted from seeing it as mainly a consulting firm to understanding the extent of coordination required to run smoothly. I’ve seen how teams across IT, HR, Legal, Marketing, and Admin/Ops rely on effective systems and processes, and it’s made me appreciate AG’s focus on quality, collaboration, and continuous improvement.
- What was your onboarding experience like?
- My onboarding experience was a great start. I had the chance to meet new hires from different offices and connect with colleagues who’ve been at the firm for years, which gave me a better sense of the culture. And the great food was definitely a nice bonus.
- Can you share a memorable experience or project that illustrates your role’s impact within the firm?
- During the CrowdStrike outage, I was on my old team [The Service Desk], working to find a solution. After about two hours of examining the problem from all angles, I was able to find the solution, and we deployed it to everyone whose laptop was crashing. At that point I realized the value of the Systems team: without it, no one would be able to work.
- How does your work support the broader operations and success of the office or firm?
- My work supports all members of the firm in their own tasks. A significant part of my job involves creating solutions to problems and automating existing processes to increase efficiency.
- What opportunities for learning, growth, or professional development have you experienced in your role?
- During my first year, I discovered an interest in automation and development work. I reached out to members of each team, and they offered me some guidance. This led to my transitioning onto the Business Systems team, where I was able to utilize my interests.
- How do you experience collaboration across offices or teams at AG?
- I often collaborate with other teams and offices. They may have processes that they want to improve, or they may need support with existing processes/technology that we manage. What stands out is how connected the community feels across offices and teams. Even though people are busy, there’s a real willingness to make time, share, and build relationships.
- How would you describe the atmosphere in your office?
- The atmosphere is both warm and friendly. It is easy to talk to anyone you see and often people come up and talk to you.
- What are your favorite activities or hobbies outside of work?
- I love playing basketball in my free time and finding new places to eat.
- How do you maintain a healthy work–life balance?
- I trust my team. If you have a great team behind you, there is less of a chance of getting overwhelmed with work because there is always someone here to help.
